Frequently Asked Questions
MYTHS REGARDING HEATING & COOLING
COMMON STATEMENTS WE HEAR
HAVE YOU SAID THIS?
(Click a statement to reveal the answer)
The guy who fixed my parents furnace said “They don’t make them like this anymore, that furnace will last forever - you don’t need to change it”
That person is probably right! We could make it run forever! Providing you are willing to take the chance that parts are available for the older furnace ( they usually are) and you're willing to withstand the cold until a repairman can fix you up!
The questions that I have are this: Are you comfortable in your home from floor to floor and one end to the other? Are you happy with the sound level of your furnace? Are you happy with your utility bill to operate your furnace?
Most of today’s furnaces deliver an even, consistent flow of heated air to eliminate hot and cold spots throughout the home. Nearly continuous operation at very low speed means little sound from fewer start-up cycles. Some of the same technology that makes these furnaces so quiet makes them very efficient all year long. Low electrical combined with 96% combustion efficiency makes this choice much clearer.
My neighbour has only one pipe sticking out of his house and I have two pipes, what’s up with that?
Your Neighbour’s furnace is using the air within their home for combustion. This is robbing their home of air which has already been heated, used for combustion then exhausted to the outside.
Your two pipe system brings cold air from outside for combustion then exhausts it back outside without using any heated air from within the home. Some manufacturers will not honour the lifetime heat exchanger warranty unless a 2 pipe system is used.
Often furnace and laundry facilities are located in the same room. In a single pipe system the air being used for combustion is bringing with it fabric softeners and detergents that give off gases that are very corrosive to the internals of the furnace. Insist on a two pipe system where the intake and exhaust are piped to the outside.
Which type of thermostat should I have in my home?
Programmable thermostats will save energy when properly used. Most are very easy to operate and some will control other equipment like humidifiers, HRV air exchangers and give filter change reminders. A digital thermostat starts at $40.00 and can go as high as $300.00 depending on the features chosen.
I have a brand new 2 stage furnace and the installer left the existing thermostat, is this okay?
There are specific thermostats to run the technology provided in these high efficient, 2 stage furnaces. The old thermostat will work to run the furnace but it is in no way giving you the efficiency that this furnace is capable of. You are being short changed when the older thermostat is used to run this new “high tech” system. Some companies will avoid changing the thermostat if the customer does not “catch” this. We update all thermostats to be compatible with the unit we install.
I have an old furnace, changing the thermostat wouldn’t do a thing for us!
Actually the older thermostats are usually 3-4 degrees out in temperatures where as the new digital thermostats are “bang on” with accuracy! You should still consider upgrading your thermostat no matter how old your furnace is, this will help with efficiency of your existing unit. A digital thermostat starts at as little as $40.00.
A thermostat is pretty easy to change; I should be able to do it myself.
You are much better off to have a qualified installer change it out. Thermostats are designed with built in variables this way the installer can set the thermostat up to your furnace as there are many furnaces out there, such as oil, propane, gas, old, new etc. During the heating season and especially when the box malls have a sale on programmable thermostats, we have an excess of calls where this exact situation has occurred and transformers are being “smoked” on the furnace due to incorrect installations. This expense is much greater than the service call you will pay to have it properly installed and checked for correct operation.
How often should I be changing my furnace filter?
There are many variables regarding furnace filters. For example: What type of furnace filter are you using? Do you run your fan continuously? Do you have shedding pets? Have you had any renovations or construction done lately?
My advice to you is buy a good filter and check it regularly. No two houses are the same; the filter is the best protection for your furnace. We sell excellent furnace filters here starting at $6.80 for a 16x25x1. That being said, this is the cheapest insurance you can have.
Should I leave my pilot light on my fireplace through out the entire summer?
With the pilot on there’s heat given off through out the summer when the A/C is on and of course the cost to operate the pilot. All that I can say is that we have done countless service calls in the fall for pilots that can’t be re-lit. Many times it’s spiders that have made their way in through the venting and nest in the pilot burner. If the pilot was left on the spider would definitely not have entered the unit. Compare $50.00 saved in gas to an $80.00 service call to clean the burners out – you be the judge!
Also the small amount of heat created from the pilot keeps humidity and moisture out in summer months which often cause the fireplace to prematurely rust and paints to flake on the inside.
How often should I have my fireplace serviced?
If you are using your fireplace quite regularly in the winter months you should have it serviced each year. At this time the technician will clean the burners, make sure logs are where they should be. (very important) Check venting and clean glass. All of these steps will insure a warm and safe winter!
Should I be covering my Air Conditioner for the winter?
There have been many opinions on covering outside condensers leaving customers thoroughly confused about whether to use the cover provided or leave it off. When you think about the use of the cover and what happens in the winter, varying temperatures and hot sun in the winter could cause condensation within the cover and the appliance. This condensation does cause problems with the “fins” in the condensing unit; a simple piece of plywood over the top of the unit will prevent ice build up on the top of the unit but will allow the “fins” to breath within the condensing unit and not restrict the air circulation being restricted by the cover.
I like my home to smell great so I cover my registers with fabric softener sheets!
Your registers are putting the heat and cool into your home. They are extremely restricted when covered with even specialty products designed for use in registers. When the air flow is restricted your furnace is struggling to find air. This will over work the motor on your furnace and can cause several internal problems. Register’s should be cleaned regularly and left to flow freely. This is similar to running your furnace with a plugged filter..no air, no efficiency, strain on equipment!
Weber grills are so expensive, what is the difference if I just buy one at the box mall for $249.99?
There are many differences and let me start by saying this is a personal preference issue. When a customer tells me their grill works fine, I am already thinking that it may work fine but does it grill your food to your preference. Burners are designed to light and stay lit until you turn it off. You can cook your food over any open flame also, but the reality is the “fine” cooking you get from a Weber Grill is head and shoulders above any food cooked on these lower lines. Also when those barbeques fail you, where do you turn? Those grocery stores etc. will not have anyone available to instruct you on the possible problems or be there to help you find the parts required to change them out. Parts are not universal and therefore limited to what you can find for these grills. Weber grills offer 10 years warranty on all burners, 5 years on the grilling surface(stainless steel), 5 years on the Flavorizer bars and 25 years on the casting of the grill. I am still replacing parts on grills that are over 20 years old. After all these years ask a Weber owner what they would buy again. The grilling on a Weber is like cooking on a much “finer” appliance. No flare ups… No smoking… access to cleaning the grill is amazing giving you a clean cooking surface each time you grill. You can walk away from your Weber grill and allow it to do the work for you. A Weber grill turns a regular cook into a grilling Chef!
My propane barbeque had much more heat than this Natural gas version.
This is a misconception that is believed by many. A propane bbq hook up is simple; you attach it to the connection provided the adequate amount of fuel is distributed to the burners allowing heat requirement selected.
A natural gas hook up could have “whatever” size line. These lines are important and pressure is also important. If these variables do not accommodate the BTU size of your new grill then you may find you cannot get the right amount of heat out of your grill.
I see this quite frequently and we always advise our customer’s to have the bbq there when we come to install the BBQ gas line. That way we can determine the pressure you will require as well as the BTU’s. You will find when you are out looking to purchase a new grill that the “disconnect’ for a gas grill comes in various sizes. If the BTU requirement for the BBQ is high then the disconnect will be quite a bit larger. That being said it also should be larger coming from the source. Make sense?
Furnace Questions
(Click a question to reveal answer)What are the differences between mid efficient furnaces and high efficient furnaces? Are there “real” savings and how does the price vary?
Mid-efficient furnaces are in most cases 80% efficient. To translate, every dollar that you spend on gas, .80 cents is used to heat your house, .20 cents goes out the chimney. A high-efficient furnace from “The Furnace Guy” is 94% efficient, using the analogy, .94 cents is spent on heating and .6cents is going out the chimney.
Mid-efficient furnaces draw air from the house to provide oxygen to the burner. This is accomplished by a power exhauster, drawing anywhere from 150cfm (cubic feet of air per minute) to 200cfm. This is warm air you have already paid to heat. A high efficient furnace from “The Furnace Guy” has intake and exhaust piping directly to and from the outside. Therefore air is not taken from the house to provide oxygen to the burner. The price difference between the two systems at “The Furnace Guy” is roughly $500.00- $700.00. The pay back on a hi-efficient over a mid efficient would be less than two years in most cases.
What kind of filters should I be using and how often should they be replaced?
The Old saying you get what you pay for is the same with filters. If you spend $1.99 on a three-pack of filters from the box mall you are probably not getting good filtration which means you will require more attention to cleaning and maintaining your furnace. We recommend a minimum of a 1” pleated filter changed every 2 months. This will prolong the life of your furnace and keep utility bills at a constant.
You should be changing your filters on regular intervals, marking it on the calendar when you do to keep track. Check your filter monthly to see condition and assess whether you can still see light through the filter. This will give you the proper interval to change. Some homes have pets and several occupants where others have one occupant and no pets. These are significant factors to filters.
How do the thermostats at the large box stores compare to the ones that you sell? Is there really a difference or is it just a price factor.
There are several varieties of programmable thermostats on the market today. The big box stores have companies manufacture thermostats just for them so that they may charge a cheaper price for the same name but different product. These thermostats often come without batteries and limited functions. The thermostats we sell at “The Furnace Guy” are very dependable with options built in that let the user configure the thermostats to their home, not what the big box store thinks your home is. Your home is different and unique from others and therefore needs to be treated that way to maintain comfort for the occupants.
BBQ Shopping Guide
What to look for when you purchase your next BBQ
IN THE PAST, MANY OF OUR CUSTOMERS HAVE EXPRESSED A DESIRE TO KNOW HOW TO SHOP FOR THEIR BEST BARBECUE VALUE. AS A SERVICE TO OUR VALUED SHOPPERS, THIS HELPFUL BUYER’S CHECKLIST IS PRESENTED
- The price of a good quality barbecue made by a reputable, well established manufacturer is often the same as a discount/department brand. Shop around. We offer and stock the greatest selection of quality gas barbeques.
- Think about who made your grill. Do you know the name on the hood? Will they be around to support you down the road? We don’t sell “Asian” grills which parts are not available for.
- Since the cast aluminum housing holds the heat in, it should be of sufficient quality and thickness. Good quality cast aluminum housing retains heat, will not rust and will last longer. The bottom of the casting should be sloped to provide sufficient grease drainage. We carry a selection of barbecues that have high quality cast aluminum housings.
- Complete packages are your best buy. We offer complete packages on all of our Barbecues including assembly, delivery and we’ll even remove your old barbecue and propane tank if you need us to. We make life easy.
- Does the warranty compare with what other stores have to offer? WE go above and beyond the manufacturer’s warranty. We offer a full in-shop warranty, which manufactures don’t cover (ask us to explain the difference).
- Does the store stock barbecue parts and accessories? Do they have qualified service men to service what they sell? We stock the largest assortment of original factory authorized replacement parts and accessories. We have licensed service men on staff, so that we can quickly service our products and have you cooking again in no time.
YOU CAN ALWAYS RELY ON “THE FURNACE GUY” 519-533-6057
