April 29, 2010

Jason & Cheryl-Ann:

I would like to thank you for installing the new furnace & heat pump at our home and the new boiler at my business.

From the beginning you were very helpful, you took the time to answer all of our questions no matter how simple or complex they were.

Jason took the time to do an inspection, assess our needs, research the best equipment and give us a good deal. He did this all while being upfront, to the point with NO high pressure sales pitch or up-selling . I really appreciated this as I like to take the time to consider and don’t want to be pressured into making an snap decision on such an important purchase.

Cheryl-Ann was wonderful, she also took the time to answer any questions, found us financing options, did all the paperwork and applied for our rebates all in a very timely manner. This is really appreciated from a customer’s point of view...... a good example of true customer service.

Clark and his crew did a great install at both locations! They were very professional and courteous. They respected the fact that Charlene works nights and sleeps during the day thus being as quiet as possible considering the job they had to do. They were very punctual and NEAT! Being a fussy person myself I appreciate the extra time they took to make the job nice and neat and to clean up when finished. Clark took the time to answer any questions and explain in detail how our new equipment works. When they left both locations you wouldn’t even know they were there. It is reassuring to know that craftsmanship still exists.

Overall I can say that I am extremely pleased with this whole experience, the professionalism, craftsmanship and the up front easy to understand language was great.
All of you worked together seamlessly to make this major purchase as painless and as pleasant as possible and this is something that should make you proud.

I look forward to dealing with you in the future and will recommend you to anyone who asks or would be in need of your services.

Thank You again for being there for us.
Respectfully
Mike & Charlene Bowman

June 10,2009

Furnace Guy & Gal:

I just wanted you to know how happy I was with Roy and Matt when they installed the central air and gas furnace. Their workmanship, manners and their care to respect my home and property while removing old air conditioner and oil furnace. Roy was very knowledable when explaining all features. I haven't had the opportunity to use either piece of equipment, but I really like the option of having the fan run 24/7, gives great air exchange through the house. Also the motor and fan is very quiet. I don't have to turn the T.V. sound up when it is on. Just a cute tidbit, Roy was starting to clean up the little mess when I told him to leave it and I would vaccum. His Comment… Thank you Sharon, I like you!
Great Job, Great Product, Happy Customer,
Sincerely Sharon King- Princeton

June 09,2009

Dear "Furnace Guy",

Please find enclosed my cheque for my new air conditioner. Your staff were wonderful…polite, courteous and prompt. Thanks for all the help with the rebates…it is much appreciated!
Happy Customer, Karen Brown - London

March 19,2009

Jason: Just a quick note to thank you for your advice on my thermostat today. I already installed the new Honeywell and so far so good. Your quick attention/service is duly noted, best in the business by far!!!
Thanks Again, Shawn and Marlene Wilson - Ingersoll

Thanks again for the great mechanical, heating and A/C retrofit job you performed. I know it was a challenging job that a lot of trades people would not have tackled.

Your patience and attention to detail and customer service certainly enhances you superiority as an accomplished trades person

We look forward to continue to recommend you to our friends and clients.

Gary Lampkin
Broker of Record
Ingersoll Oxford Realty

Dave and I would like to thank you so very much for the wonderful job that you did installing our new air conditioner. Jason, thank you for trying to make our not so old system work for us so that we would not hae the expense of the new one. Not many in the industry would do that. Both Dave and I have worked in a customer service environment and understand what the words "customer service" means and can say that it is hard to find nowadays. Not so with "The Furnace Guy"; you are customer service from the first conversation to the clean up on the way out the door.

Based on our experience we would have no hesitation recommending you to everyone. If someone asks you for a recommendation, PLEASE call us.

Dave and Judy Wells

Sincerely appreciate the work you and Matt did

So nice to finally find someone who knows what they are doing. Everything you explained made perfect sense and was very informative. Wish we had found you before we put the new furnace in.

It's extremely rare to find workmen who respect and take care of the owners property like you two did. Much appreciated.

Will definitely refer you to others over time

Hi Cheryl-Ann & Jason

Thanks for the great & quick service on a day where I was already stressed - the last thing I wanted to worry about was my furnace not working!

Hey guys,just a quick update on our dryer venting.

Great work!